All orders over £50 will be sent via our courier (DHL), free of charge!

Orders under £50 - £1.49

Your order will be dispatched same day if your order is placed before 4pm, and will normally be with you within 2-4 working days. Occasionally this can take a little longer, so please allow 7 working days for delivery before contacting our Customer Service team.

Any order which has a value of £30 or more, or is too bulky for the post, will be dispatched via courier, and a signature will be required on delivery. If you are not home to receive your parcel, our courier should leave a calling card containing details for rearranging your delivery.

Order Processing and Dispatch

Our distribution centre's opening hours are Monday to Friday 09:00 to 17:30. Orders placed during these times will be processed the same day, subject to stock availability. Orders placed outside of these hours will be dispatched on the next working day (excluding bank holidays), subject to stock availability.
Orders are dispatched via Parcelforce or our secure couriers, DHL. Standard orders can be delivered up to 17:30, please see the details above for delivery times if you choose one of our premium services. If for any instance there is an error in our stock, or a product ordered has an exceptionally long lead time we will contact you to explain the situation.

Courier Deliveries

We have chosen DHL as our delivery partner for all larger/more expensive items. When you choose 
to purchase such an item from us, please choose a delivery address that is able to accept deliveries between the hours of 9am and 5.30pm. Please be aware that the driver will require a signature for the order.
Prior to your order being delivered, you will receive an email from us confirming the details of your order. If the driver is unable to deliver the parcel, they will leave a card giving details of how to re-arrange delivery.
In most cases the delivery can be arranged for the next day. If you have any queries about delivery of your order please contact us via sales@shima-uma.com. 
Please be aware that we operate a separate courier service  for Non UK Mainland Deliveries.