All the products that we sell are 100% genuine, original and brand new products, and are therefore built to the highest standards. Even so, there may still be occasions when you feel it is necessary to return your item to us. This is not a problem and we aim to make it as simple and straightforward as possible for you to do so. These terms do not affect your statutory rights.
If the product is unwanted...
You can return a product within 14 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please contact us by email at sales@shima-uma.com to inform us of your wish to return the goods. Please include a separate letter with your return, detailing all the relevant information such as your name and any order information you may have, so we can identify it when we receive it back.

We recommend that you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us, and we would be unable to process a refund until this point.
If you return a product to us that is not in an ‘as new’ condition we reserve the right return the product to you rather than credit your payment card.

Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless they are faulty.
If the product is faulty...

If you receive an item from us which is faulty, an item which you did not order, or for any other reason which is our fault, please contact us by email to inform us within 30 days of receipt and we will arrange a refund or replacement as appropriate.
We will advise you how to send the item back to us; usually this will be by Royal Mail FREEPOST though for larger items we may require a courier to collect the goods from you.
If we ask you to use our Royal Mail FREEPOST address it is important to obtain a proof of posting certificate from your Post Office and retain it until we confirm receipt of your order.
For help with items later than 30 days after purchase please contact us by email for more information.